ADEKALA KEHINDE ESTHER
Actuarial Science Undergraduate | Customer Service & Operations Specialist
Lagos, NG.About
Ambitious and analytical undergraduate pursuing a Bachelor of Science in Actuarial Science, committed to leveraging a strong foundation in mathematics, finance, and economics. Possessing proven skills in data analysis, inventory management, and customer relations, adept at problem-solving and enhancing operational efficiency. Eager to apply quantitative abilities and communication strengths in a dynamic professional setting, contributing to data-driven decision-making and business growth.
Work
ShopBeta NG
|Customer Service Representative (Remote)
Lagos, Lagos State, Nigeria
→
Summary
Managed remote customer service operations, resolving inquiries, enhancing brand reputation, and ensuring high customer satisfaction while safeguarding data.
Highlights
Proactively managed customer feedback and resolved complex issues to mitigate negative sentiment and enhance company reputation.
Successfully addressed a high volume of customer inquiries and complaints related to product safety and quality, improving customer trust and loyalty.
Consistently delivered excellent customer service, exceeding expectations and contributing to positive customer retention rates.
Ensured strict adherence to data security and privacy protocols, safeguarding sensitive customer information in a remote environment.
Anointed Supermarket
|Sales Representative
Abeokuta, Ogun State, Nigeria
→
Summary
Drove sales and optimized inventory management, ensuring efficient stock control and timely customer delivery.
Highlights
Maintained high ethical standards in all customer interactions, fostering trust and contributing to repeat business and positive customer relationships.
Conducted daily inventory counts, achieving accurate physical stock tallies aligned with system records, minimizing discrepancies and preventing stockouts.
Implemented and strictly adhered to the FIFO (First-In, First-Out) inventory method, optimizing stock rotation and significantly reducing waste.
Streamlined supply chain processes to ensure prompt delivery of goods to customers, enhancing overall customer satisfaction and operational efficiency.
Volunteer
RCCG The Excellent Church
|Media Assistant
→
Summary
Supported church communications and public relations, enhancing reputation and community engagement through media initiatives.
Highlights
Contributed to managing the Church's public reputation through proactive communication strategies and community engagement efforts.
Effectively disseminated critical messages during crises, ensuring clear and timely communication to the congregation and wider community.
Developed and executed media campaigns, significantly increasing awareness and reaching an audience of approximately 200 people through various channels.
Education
University of Lagos
→
Bachelor of Science
Actuarial Science
Courses
Actuarial Mathematics
Accounting
Finance
Economics
Management
Skills
Software & Tools
Microsoft Office Suite, Excel, PowerPoint, Data Entry.
Analytical Skills
Data Analysis, Financial Accounting, Inventory Count, Problem-Solving.
Business Operations
Supply Chain Management, Inventory Control, FIFO Method.
Customer Relations
Customer Service, Customer Satisfaction, Inquiry Resolution, Data Security.
Interpersonal Skills
Teamwork, Working Collaboratively, Communication, Leadership.
Media & Communications
Reputation Management, Crisis Communication, Content Creation, Public Awareness.